Contact Tracking Solutions

  COVID-19: Contact Tracking Solutions for Businesses

Employee health and safety is the most critical requirement for maintaining operational and business continuity in the post COVID-19 communal work environment. Move from an impulsive, non data-driven campus wide shutdown order to a data-driven scope of impact analysis that can contain and protect potentially impacted badges and maintain operations where possible due to containment.

Key Considerations for Business Continuity

  • Employee confidence in their personal safety at work is a greater influence than regulatory direction. Employees must feel it is safe to return to work and then back home.
  • Budget is fixed. Spend is frozen. Revenue, in many cases, has declined. Creates paradox on how to invest in employee health and safety to protect returning employees.
  • Data privacy is heavily debated based on geography. What is working and acceptable in some countries is not in others. Privacy concerns must be a major factor in protective measures to maintain a trust relationship between organizations and their employees.
  • Company executives looking to senior tech advisors for guidance. They are inundated with “silver bullet” solutions that are unproven or require infrastructure addition. Multi dimensional issue as to where and how to use technology to drive policy and actions.

How to respond responsibly and rapidly to an on campus Covid19 employee test

  • Start with digital data you already have in your organization
  • Determine a universal data set that covers most of your employee base on campus
  • Use initial data set to determine granularity of resolution already available to you to assess scope of impact on business operations due to positive test.
  • Determine other data sources that can be combined to increase resolution quickly and efficiently through correlation.
  • Build an index for digital data that enables ingestion of future innovation and technology that will move your solution toward automated actions and remediation.
  • Leverage previous infrastructure investments to drive immediate insights.
  • Address privacy concerns through use of low tech devices and role based access to any employee information
  • Provide real time investigation platform for rapid scope of influence incident response
  • Document steps you have taken to help provide a safe working environment for your employees.
  • Ensure your investment in responding to Covid19 is extensible and “future proof”
BOTTOM LINE
  • Move from an impulsive, non data-driven campus wide shutdown order to a data-driven scope of impact analysis that can contain and protect potentially impacted badges and maintain operations where possible due to containment.
  • Help reduce the economic risk of a campus-wide shutdown while taking into account the health and well-being of potentially impacted personnel on the campus.

Splunk Driven Approach to Business Continuity

  1. Determine existing granularity 
    • Use existing universal dataset to develop investigative data platform in response to positive Covid19
      Suggestion: Badge Data
    • Use anonymized data sets to scope impacted work areas and badges in proximity to infected person.
    • Determine scope of impact based on data and develop response policies and procedures. Assess findings vs granularity required.
    • Effort Required; 1-2 weeks using Workplace Insights and security access badge data2Increase data types to increase granularity of insights
  2. Increase data types to increase granularity of insights
    • Increase granularity of visibility around infected badge impact through correlation of data sets already in place with privacy in mind.
    • Further development of automated response based on data findings; incorporate connectivity and response components
    • Examples include: work order systems, work station login, RFID, wifi, room scheduling systems
    • Effort Required: SOW driven but with access to data sources the estimate is 3-6 weeks.
  3. Establish and Enforce Incident Response Policies and Roadmap
    • Further increase accuracy and scope of visibility around infected badge persons through ingestion of new technologies and data sets
    • May include: wearables, facial recognition, infrared thermal scanners, automated license plate ID tagging, payment systems, etc
    • Effort Required: SOW driven; criteria for time and effort driven by device API, insights into business requirements